Privacy policy

Our privacy policy

First Love Foundation is committed to protecting your personal information. We aim to ensure any information you give us is held securely and safely. This policy explains how First Love Foundation collects, uses and stores information via our website. First Love Foundation is registered with the Information Commissioner and holds and processes personal information in accordance with the Data Protection Act 1998.

What this privacy policy covers

This policy explains:

  • What information First Love Foundation may collect about you;
  • How we will use that information;
  • Whether we disclose your details to anyone else;
  • Your choices regarding the information you provide to us; and
  • How we use cookies to provide services to you or to improve your use of our websites.

If you have any queries about this privacy and cookies policy please contact us   By using our website or any of our services, or providing us with any personal data, you agree to your personal data being used and disclosed in the manner set out in this policy.

Who we are

This website http://www.firstlovefoundation.org.uk is owned and managed by First Love Foundation. We are a charity registered in England and Wales (number 1137819). Our company number is 7193272 and our registered office is at C18 Poplar Business Park, 10 Prestons Road, London, E14 9RL. The term ‘[FLF]’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is stated above.   For the purposes of these terms and conditions, ‘us’, ‘we’ and ‘our’ refer to FLF.

Information collection

We may collect personal information about you when you enquire about our activities, register with us for our publications, engage with our social media or, make a donation to us or otherwise provide us with personal information. We may also receive information about you from third parties. This can include information such as your name, postal address, email address, phone number, credit/debit card details and whether you are a tax payer so that we can claim Gift Aid. We may also gather information about the use of our websites, such as which pages are most visited or are of most interest. We will use this information to improve our websites and to ensure we provide the best services for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites. By submitting your details you enable us to raise funds and to provide you with the goods, services, information, activities or online content you select and any other related services FLF may provide. We do not usually collect ‘sensitive personal data’ about our supporters unless there is a clear reason for doing so, such as participation in a marathon or similar fundraising event or where we need this information to ensure that we provide appropriate facilities or support to enable you to participate in an event.

Website users

All FLF websites use cookies to help our websites work well and to track information about how people are using them. More information on cookies and how to control the cookies we use can be found further down the page. In addition, if you register on our website then the following will also apply:

  • All FLF websites collect personal information when you register with us.
  • The website you sign up to will collect information such as your name, email address and post code. Once you register with that website you will not be anonymous to us when you subsequently sign in.
  • As part of any registration process and continued use of FLF services, you agree that any registration information you give to FLF will always be accurate, correct and up to date.
  • We collect and retain information about your transactions with us so that we can process your transactions and deal with future queries.
  • Through the use of cookies, we will receive information from your computer such as your IP address (the unique number that identifies your computer when you use the internet) and we may record this information to provide you with a good experience when browsing our website or to improve the functionality of our site.

Your debit and credit card information

If you use your credit or debit card to donate to us, buy something or pay for a registration online or over the phone, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard. Find out more information about PCI DSS standards. Job applicants If you apply to work at the FLF, we will only use the information you give us to process your application and to monitor recruitment statistics. If we want to disclose information to someone outside the FLF, for example, if we need a reference, we will make sure we tell you beforehand, unless we are required to disclose this information by law. If you are unsuccessful in your job application, we may hold your personal information for up to 12 months after we’ve finished recruiting for the post you applied for. After this date we will destroy or delete your information. We keep de-personalised statistical information about applicants to develop our recruitment processes however no individual applicant would be identifiable from this information. If you commence employment with the FLF, your data will be processed in accordance with your employment contract and other applicable policies.

How we may use your information

We may use your information for a number of purposes including the following:

  • To provide you with the services, products or information you have requested or which we feel may interest you where you have consented to being contacted;
  • To process donations we may receive from you;
  • To fundraise;
  • To create an account for you if you register with us;
  • To provide you with information about our work or our activities that you have agreed to receive;
  • To invite you to participate in interactive features on our website when you choose to do so;
  • For administration purposes (for example we may contact you regarding a donation you have made or the event you have registered for);
  • For internal record keeping, including the management of any feedback or complaints;
  • To invite you to participate in surveys or research (although this is voluntary);
  • To use IP addresses to identify your approximate location, to block disruptive use, to record website traffic or to personalise the way our information is presented to you;
  • To analyse and improve the services offered on our sites to make it as user-friendly as possible;
  • Where it is required or authorised by law; and
  • We may assess your personal information for the purposes of credit risk reduction or fraud prevention.

Marketing materials

We may contact you for marketing purposes by email or text message if you have agreed to be contacted in this manner for marketing purposes and do not opt out of receiving further marketing information. We may also send you service communications via email or text, for example where you have made a donation by text. If you have provided us with your postal address or telephone number we may send you direct mail or telephone you about our work unless you have told us that you would prefer not to receive such information. It is your choice as to whether you want to receive information about our work and the ways you can get involved. If you do not want us to use your personal information in these ways please tick the relevant box situated on the form on which we collect your data. You may opt out of marketing emails at any time by clicking the ‘unsubscribe’ link in our marketing emails, and can opt out of receiving marketing texts by sending us an “opt out” text message. You can also change any of your marketing preferences at any time (including telling us that you don’t want us to contact you for marketing purposes by telephone, or send you direct marketing by post) by contacting our office on +44 203 069 9877 or info@firstlovefoundation.org.uk. We will not use your information for marketing purposes if you have indicated that you do not wish to be contacted for such purposes. However, we will retain your details on a suppression list to help ensure that we do not continue to contact you.

Information sharing and disclosure

The FLF may share your personal information with other FLF entities, trading subsidiaries, suppliers or service providers to provide the products or services you’ve requested from our site(s) where, for example, we use a separate company to deliver goods to you. FLF may share your information with our trusted partners that we work with in connection with our charitable purposes, and other entities that act as fundraisers for FLF, sell FLF products or provide FLF information and marketing (subject to your communication preferences). We require these third parties to comply strictly with our instructions and data protection laws and we will make sure that appropriate controls are in place. We may ask for your permission to send your contact details to third parties including carefully selected partner organisations and other charities so that they can send you information about themselves or their events, products or services which may be of interest to you, however no information will be shared in this way without your permission. We may disclose your personal information to third parties if we are under a duty to disclose your personal data in order to comply with any legal obligation (for example to government bodies and law enforcement agencies), or in order to enforce or apply our rights (including in relation to our website or other applicable terms and conditions) or to protect the FLF, for example in cases of suspected fraud or defamation.

Inappropriate website content

If you post or send any content that we believe to be inappropriate, offensive or in breach of any laws, such as defamatory content, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.

Where we may store your information

For financial and technical reasons we may, on occasion need to use the services of a supplier outside the European Economic Area (EEA), however we will ensure that your information is held in compliance with the European data protection regulations. By submitting your personal information you agree to this transfer, storing or processing at a location outside the EEA. We will take all steps reasonably necessary to ensure that your data is kept secure and in accordance with this privacy policy.

Keeping your records

We keep records for as long as required to operate the service in accordance with legal requirements and tax and accounting rules. Where your information is no longer required, we will ensure it is disposed of in a secure manner. Under the Data Protection Act 1998 you have a right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. We require you to prove your identity with two pieces of approved identification. Please address requests to the Data Protection Officer, First Love Foundation, C18 Poplar Business Park, 10 Prestons Road, London, E14 9RL and we will respond within 40 days. Please provide as much information as possible about the nature of your contact with us to help us locate your records. We reserve the right to charge a fee of £10 for this process.

Links

This policy only applies to websites owned or operated by entities in the FLF. So if a link on this website takes you to the website of a third party you should refer to the privacy policy relating to that website to understand how your personal information is managed by that third party or how they use cookies. We cannot accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

Changes to this privacy policy

We may update the terms of this policy at any time, so please do check it from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address you have provided to us or by placing a prominent notice on our website(s). By continuing to use our website you will be deemed to have accepted such changes.

Cookies on this site

FLF uses cookies to give you the best experence online and to provide anonymised, aggregated site usage data. You can find out what cookies we use, what they do and how you can disable them in our Cookie Policy. By browsing our sites, you consent to the use of cookies. By closing this message, you consent to pure use of cookies on this device in accordance with our cookie policy unless you have disabled them.