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Current vacancies

Are you looking to shift the dial on poverty?

At First Love Foundation we dare to do things differently. We take a person-centred, strategic approach to tackling poverty. We dream big and believe a different tomorrow is possible. We no longer wish to be a sticking plaster on poverty; we want to disrupt and initiate system change while working in the front line with the people who need our help most.

For a person or family in crisis, access to urgent expert help is their biggest need. Our team of experts provide exactly that. We transform lives.

 

Advice Centre Manager

£35,000 pa (negotiable)

Full-time, permanent

East London

About Us

Are you looking to shift the dial on poverty? Do you have a wealth of experience advocating for some of the most marginalised people experiencing hardship in London?

At First Love Foundation we dare to do things differently. We take a person-centred, strategic approach to tackling poverty. We dream big and believe a different tomorrow IS possible. That’s why we intentionally closed the doors of our foodbank project last May. We no longer wish to be a sticking plaster on poverty; we want to disrupt and initiate system change while working in the front line with the people who need our help most.

For a person or family in crisis, access to urgent expert help is their biggest need. Our team of experts provide exactly that. We transform lives.

About the Role

This is the ideal role for someone who loves leading in community-facing services, is passionate about social justice, and is naturally drawn to delivering successful outcomes for our service users. To be successful in this role, you will have expert advice skills, strong leadership and people-management skills, as well as great analytical and communication skills. You will also have great time-management skills, possess the ability to pay close attention to details, and possess strong empathy and relationship-management skills.

Person Specification

Ideally from a welfare rights advice and poverty-tackling background, you will be able to demonstrate significant effectiveness from previous roles and the ability to communicate effectively with all levels of stakeholders.

You will have a strong customer service ethos; passion for delivering a quality service and as a result, will ensure the highest standards are achieved by the Advice Centre Team.

You are experienced in leading frontline welfare advice services, with a proven record of accomplishment in giving expert welfare rights advice. You will be able to demonstrate achievement of:

  • High levels of success with applications for welfare benefits and other grants  
  • Successful Mandatory Reconsiderations for Refusals/Sanctions/Stopping of welfare benefits  
  • Successful outcomes of DWP Appeals and First and Upper Tier Tribunals. 

We welcome applicants with lived experience and those from a variety of backgrounds, particularly Bengali and eastern European.

How to apply for this role

View full Advice Centre Manager job description

Send your CV and a covering letter detailing how your experience and qualities meet the requirements of this role and why you are interested in this role to: recruitment@firstlovefoundation.org.uk by 22nd July 2022.

Deadline: 22nd July 2022 – if you are interested, please submit your application as early as possible, since interviews will be held on a rolling basis.

Please note: We reserve the right to close this vacancy early if we receive sufficient applications for the role.

 

Advice Centre Coordinator

£27,000 pa (negotiable)

Full-time, permanent

East London

About Us

Are you looking to shift the dial on poverty? Do you have a wealth of experience advocating for some of the most marginalised people experiencing hardship in London?

At First Love Foundation we dare to do things differently. We take a person-centred, strategic approach to tackling poverty. We dream big and believe a different tomorrow IS possible. That’s why we intentionally closed the doors of our foodbank project last May. We no longer wish to be a sticking plaster on poverty; we want to disrupt and initiate system change while working in the front line with the people who need our help most.

For a person or family in crisis, access to urgent expert help is their biggest need. Our team of experts provide exactly that. We transform lives.

About the Role

This is the ideal role for someone who loves working in community-facing services, has a background of working with persons who have/are experiencing adverse life challenges, and is committed to providing excellent support to the frontline team who are delivering successful outcomes for our service users. To be successful in this role, you will have excellent person-centred skills and strong relationship management skills.

Person Specification

Ideally from a welfare rights advice and poverty-tackling background, you will be able to demonstrate significant effectiveness from previous roles and the ability to communicate effectively with all levels of stakeholders.

You will have a strong customer service ethos; passion for delivering a quality service and as a result, will ensure the highest standards are achieved by the Advice Centre Team.

You must be able to:

  • Work in a busy frontline setting, remaining focused on expert service delivery, networking and relationship management and delivering against expected success factors, outcomes and KPI’s.
  • Hold challenging and uncomfortable conversations, using various interpersonal skills to promote positivity and where necessary, to de-escalate difficult situations. o Have a good understanding of the social and economic and wellbeing challenges our service users are experiencing.
  • Efficiently use Advice Pro/Similar CRM and Microsoft Office, and you must be able to maintain a database of referral and partner agencies.

We welcome applicants with lived experience and those from a variety of backgrounds, particularly Bengali and eastern European.

How to apply for this role

View full Advice Centre Coordinator job description

Send your CV and a covering letter detailing how your experience and qualities meet the requirements of this role and why you are interested in this role to: recruitment@firstlovefoundation.org.uk by 22nd July 2022.

Deadline: 22nd July 2022 – if you are interested, please submit your application as early as possible, since interviews will be held on a rolling basis.

Please note: We reserve the right to close this vacancy early if we receive sufficient applications for the role.

 

Support Worker (Advice Centre)

£28,000 pa (negotiable)

Full-time, permanent

East London

About Us

Are you looking to shift the dial on poverty? Do you have a wealth of experience advocating for some of the most marginalised people experiencing hardship in London?

At First Love Foundation we dare to do things differently. We take a person-centred, strategic approach to tackling poverty. We dream big and believe a different tomorrow IS possible. That’s why we intentionally closed the doors of our foodbank project last May. We no longer wish to be a sticking plaster on poverty; we want to disrupt and initiate system change while working in the front line with the people who need our help most.

For a person or family in crisis, access to urgent expert help is their biggest need. Our team of experts provide exactly that. We transform lives.

About the Role

This is the ideal role for someone who loves working in community-facing services, has a background of working with persons who have/are experiencing adverse life challenges, and is committed to providing excellent support to the frontline team who are delivering successful outcomes for our service users. To be successful in this role, you will have excellent person-centred skills and strong relationship management skills.

Person Specification

Ideally from a welfare rights advice and poverty-tackling background, you will be able to demonstrate significant effectiveness from previous roles and the ability to communicate effectively with all levels of stakeholders.

You will have excellent interpersonal skills; passion for delivering a quality service and as a result, will ensure the highest standards are achieved by the Advice Centre Team.

You are an experienced support worker with at least 3 years’ frontline practice experience. You will be able to demonstrate achievement of:

  • Communicating with people who have complex needs and have/are experiencing crisis in their lives
  • Adopting a trauma informed approach with clients, and have knowledge of mental health first aid

We welcome applicants with lived experience and those from a variety of backgrounds, particularly Bengali and eastern European.

How to apply for this role

View full Support Worker job description

Send your CV and a covering letter detailing how your experience and qualities meet the requirements of this role and why you are interested in this role to: recruitment@firstlovefoundation.org.uk by 22nd July 2022.

Deadline: 22nd July 2022 – if you are interested, please submit your application as early as possible, since interviews will be held on a rolling basis.

Please note: We reserve the right to close this vacancy early if we receive sufficient applications for the role.

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